Last Updated: January 2024
This Privacy Policy ('Policy') explains how ListenABC ('we', 'our', or 'us') processes Personal Data (defined below) of individuals who access or use our Website or Services (jointly referred to as the 'Services' for purposes of this Policy) or otherwise engage with ListenABC. This Policy also explains your rights and choices about how we use your Personal Data, including how you may be able to access or update certain information about you. Where processing is based on consent, and to the extent permitted by law, by using the Services or otherwise engaging with ListenABC, you consent to the use of your Personal Data as described in this Policy.
1. Definitions and Scope
(a) Definitions
In this Policy, 'Personal Data' means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as 'Personal Information.'
(b) Scope
This Policy applies only for instances in which ListenABC acts as a responsible party (i.e., data controller) under applicable laws, including where ListenABC provides Services to individual users.
2. Categories of Personal Data We Collect
(a) Personal Data You Provide to Us
We collect the following categories of personal data that you provide directly to us:
- Account & Contact Details: When you set up an account to use our Services, we collect your name, email address, phone number, and account preferences.
- Audio Files and Transcripts: We process audio files you upload, transcripts generated from those files, and any other content you provide in connection with your use of the Services, including any Personal Information contained therein.
- User Content: When you use our Services, you may provide profile information, feedback, comments, or other content that may contain Personal Data.
- Payment Details: When you register to use any of our paid Services, our third-party payment processor collects and processes your payment-related information, such as your name, email, billing address, and credit/debit card information. Please consult our payment processor's privacy policy for details.
- Feedback and Communications: If you contact us directly, we collect Personal Data including your name, email address, the contents of messages and attachments you send to us, and other information you choose to provide.
(b) Personal Data We Collect Automatically
We automatically collect certain information when you use our Services:
- Device Information: We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, device identifiers, and mobile advertising identifiers.
- Usage Information: We receive information about your interactions with our Services, the content you view, the actions you take, the features with which you interact, and the dates and times of your visits.
- Location Information: When you use our Services, we may infer your general location information, for example by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so.
(c) Personal Data We Collect from Third Parties
We may collect information from third parties, including:
- Third-Party Logins: If you choose to register or log in to our Services using your account with third parties (such as Google or social media platforms), we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.
- Service Providers: We may receive information from third-party service providers that are authorized to share your Personal Data with us.
3. How We Process Your Personal Data
We process your Personal Data for the following purposes:
- To provide, maintain, and improve our Services, including processing your audio files, generating transcripts, and creating AI-generated explanations.
- To communicate with you about your account, our Services, updates, and promotional materials (where you have consented to receive such communications).
- To process payments and manage your subscription or account.
- To ensure the security of our platform and prevent fraud, abuse, or other harmful activities.
- To comply with legal obligations and respond to legal requests.
- To analyze usage patterns and improve our Services, including through the use of analytics and machine learning technologies.
We process your Personal Data based on the following legal grounds: (1) your consent, (2) performance of a contract with you, (3) compliance with legal obligations, (4) protection of vital interests, (5) our legitimate interests, and (6) where applicable, other legal bases as permitted by law.
4. How We Share Your Personal Data
We do not sell your personal information. We may share your Personal Data in the following circumstances:
- With Service Providers: We share Personal Data with third-party service providers who perform services on our behalf, such as cloud hosting providers, payment processors, analytics providers, and customer support services. These service providers are contractually obligated to protect your Personal Data and use it only for the purposes we specify.
- For Legal Reasons: We may disclose Personal Data if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
- In Connection with Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction.
- With Your Consent: We may share your Personal Data with third parties when you have given us your explicit consent to do so.
5. Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When we no longer need your Personal Data, we will securely delete or anonymize it. Audio files and transcripts are retained according to your account settings and may be deleted upon your request or account deletion.
6. International Data Transfers
Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your Personal Data receives an adequate level of protection, including through the use of standard contractual clauses or other legally recognized transfer mechanisms.
7. Cookies and Tracking Technologies
We use cookies, pixel tags, SDKs, and similar technologies ('Cookies') to collect information about your use of our Services. We use Cookies for the following purposes:
- Essential Cookies: Required for the operation of our Services, such as authentication and security.
- Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Functional Cookies: Remember your preferences and settings to provide a personalized experience.
- Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns.
You can control Cookies through your browser settings. However, if you disable Cookies, some features of our Services may not function properly.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your Personal Data:
- Right to Access: You have the right to request access to the Personal Data we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Data.
- Right to Erasure: You have the right to request deletion of your Personal Data in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data in certain circumstances.
- Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used format and to transmit that data to another controller.
- Right to Object: You have the right to object to certain types of processing of your Personal Data, including processing for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Third-Party Services
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
10. Data Security
We implement reasonable technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our Services are not intended for or directed at children under the age of 18, and ListenABC does not knowingly collect, store, or process Personal Data from children under the age of 18. If you are under the age of 18, you are not permitted to submit any Personal Data to us for any Service. If we become aware that we have inadvertently received Personal Data from a child under the age of 18, we will delete that information from our records.
12. Updates to This Policy
We may periodically update this Policy to reflect changes in our practices, technology, legal requirements, or other factors. If there are significant changes, we will notify you as required by law, such as by posting a notice on our website or sending you an email. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of your Personal Data, please contact us at:
Email: [email protected]
ListenABC Data Protection Officer
